FAQ's
General Questions
What products do you offer?
We specialise in Fusion Mineral Paints and coordinating home decor accessories to help you create beautiful, cohesive spaces.
Do you ship internationally?
Currently, we primarily serve the UK market. Please contact us for international shipping inquiries.
How can I contact customer service?
You can reach us through our contact form or email. We aim to respond to all enquiries within 24 hours.
Orders & Shipping
How long does delivery take?
Standard delivery typically takes 3-5 business days within the UK. Express options are available at checkout.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email.
Products & Paint
How much paint do I need?
Coverage varies by product, but generally 500ml would besufficiaent for a Welsh dresser. This obviously varies according to specifics, but I am happy to guide you. If you would like advise, please feel free to contact me through the "Contact Us" section
Do you have sample sizes?
Yes, we offer sample sizes so you can test colours in your space before committing to a full pay. the samples are 37ml and are £6 to buy each or £20 if you buy 4 different colours (Contact us should you wish to buy this option)
What finish options are available?
Our paint finish is a flat Matte, but Tough Coat is available to add a Matte or Gloss finish.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unopened items in original condition. Paint products must be unopened due to health and safety regulations.
How do I initiate a return?
Contact our customer service team to start the return process. We'll provide you with return instructions and a returns authorization.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
Account & Payment
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your preferences.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods displayed at checkout.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways to protect your information.
FAQ's
General Questions
What products do you offer?
We specialise in Fusion Mineral Paints and coordinating home decor accessories to help you create beautiful, cohesive spaces.
Do you ship internationally?
Currently, we primarily serve the UK market. Please contact us for international shipping inquiries.
How can I contact customer service?
You can reach us through our contact form or email. We aim to respond to all enquiries within 24 hours.
Orders & Shipping
How long does delivery take?
Standard delivery typically takes 3-5 business days within the UK. Express options are available at checkout.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email.
Products & Paint
How much paint do I need?
Coverage varies by product, but generally 500ml would besufficiaent for a Welsh dresser. This obviously varies according to specifics, but I am happy to guide you. If you would like advise, please feel free to contact me through the "Contact Us" section
Do you have sample sizes?
Yes, we offer sample sizes so you can test colours in your space before committing to a full pay. the samples are 37ml and are £6 to buy each or £20 if you buy 4 different colours (Contact us should you wish to buy this option)
What finish options are available?
Our paint finish is a flat Matte, but Tough Coat is available to add a Matte or Gloss finish.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unopened items in original condition. Paint products must be unopened due to health and safety regulations.
How do I initiate a return?
Contact our customer service team to start the return process. We'll provide you with return instructions and a returns authorization.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
Account & Payment
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your preferences.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods displayed at checkout.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways to protect your information.